Customer Service
SIZE GUIDES
Searching for the perfect fit? Please have a look here.
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WHAT FORMS OF PAYMENT DO YOU ACCEPT?
VALID PAYMENT METHODS
Austria – Mastercard, Visa, American Express, PayPal, Apple Pay
Belgium – Mastercard, Visa, American Express, PayPal, Apple Pay
Denmark – Mastercard, Visa, American Express, Apple Pay
Finland – Mastercard, Visa, American Express, PayPal, Apple Pay
France – Mastercard, Visa, American Express, PayPal, Apple Pay
Germany – Mastercard, Visa, American Express, Klarna ...
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HOW CAN I CHECK THE STATUS OF MY ORDER?
There are many ways to check the status of your order. Check the email account you used to place your order, and take a look at the order update message you received. Click the link for “Tracking”, which is located on the right side of the photo of the ordered item.
If you created an account before the placement of your order, you may log into your account online on our home page and ...
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WHO DO I CONTACT IF I HAVE A COMPLAINT / WARRANTY CASE?
Gore’s policy is to address any complaints about GOREWEAR products as quickly as possible, to ensure you remain satisfied with our products and services.For purchases through retail outlets, submit your complaint to the retail outlet where you purchased the product. Please, wash the garment and take it to the retailer, with your receipt, to enable the retailer to process your complain...
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Returns
HOW DO I RETURN A PRODUCT?
Please note: due to an high volume after Black Friday and Christmas, our warehouse is behind the usual timing of processing returns. Please expect delays in your refunds. We apologize for the inconvenience.
Use our returns platform to return your items and receive your refund:
You will need your Order Number and the Email Address you used when placing the original order.
Go to our ...
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INFORMATION ABOUT RETURNS
Please note: Due to the high volume of returns after Black Friday and Christmas, the processing of returns in our warehouse is delayed compared to the usual schedule. Please expect delays in your refund. We apologize for the inconvenience.
We want you to be completely satisfied with your purchase, but if something isn’t right, let us know and we will refund your purchase pric...
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Shipping
DELIVERY TIME, METHODS & COSTS
GOREWEAR offers Standard delivery and Express delivery. Orders above certain value can be shipped free of charge with Standard delivery.
DELIVERY RULES & RESTRICTIONS:
Both Standard and Express delivery orders placed before 11.00 am, Monday to Friday, will be dispatched the same day.
Delivery times to your country are shown in the below table.
Orders placed on Friday before 11:00 am...
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DO YOU SHIP INTERNATIONALLY?
Currently we ship to Austria, Belgium, Switzerland, Denmark, Spain, Finland, France, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Sweden, United Kingdom and the United States. Please use the country selector to choose the correct site for your country.
Please note that we do not ship to Channel Islands (UK), Gibraltar (UK), Svalbard (NO), Canary Islands (ES), Madeira...
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RULES & RESTRICTIONS
We are unable to cancel your order after checkout.
We are unable to change the delivery address on orders after checkout.
Payments will be charged when the merchandise is shipped.
We reserve the right to cancel your order in case of stock discrepancies, wrong address or payment issues.
Your order is shipped in one delivery only, products that did not get shipped have been ca...
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