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Customer Service

SIZE GUIDES

Searching for the perfect fit? Please have a look here. read more

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

VALID PAYMENT METHODS Austria – Mastercard, Visa, PayPal Belgium – Mastercard, Visa, PayPal Denmark – Mastercard, Visa Finland – Mastercard, Visa, PayPal France – Mastercard, Visa, PayPal Germany – Mastercard, Visa, Klarna Pay Now, PayPal Ireland – Mastercard, Visa, PayPal Italy – Mastercard, Visa, PayPal Luxembourg – Mastercard, Visa, PayPal Netherlands – Mastercard, Visa, PayPal No... read more

HOW CAN I CHECK THE STATUS OF MY ORDER?

There are many ways to check the status of your order. Check the email account you used to place your order, and take a look at the order update message you received. Click the link for “Tracking”, which is located on the right side of the photo of the ordered item. If you created an account before the placement of your order, you may log into your account online on our home page and ... read more

WHO DO I CONTACT IF I HAVE A COMPLAINT / WARRANTY CASE?

Gore’s policy is to address any complaints about GOREWEAR products as quickly as possible, to ensure you remain satisfied with our products and services.For purchases through retail outlets, submit your complaint to the retail outlet where you purchased the product. Please, wash the garment and take it to the retailer, with your receipt, to enable the retailer to process your complain... read more

Returns

HOW DO I RETURN A PRODUCT?

  Use our returns platform to return your items and receive your refund: You will need your Order Number and the Email Address you used when placing the original order. Go to our returns platform to start the return process (select your country in the below list) The platform guides you through the process of choosing the product(s) you wish to return and adding the details of why yo... read more

INFORMATION ABOUT RETURNS

  We want you to be completely satisfied with your purchase, but if something isn’t right, let us know and we will refund your purchase price. You may return unworn and unwashed merchandise with original tags intact within thirty (30) days of original purchase date and we will refund your full purchase price. Refunds will be made in the form of a credit to the payment method u... read more

Shipping

DELIVERY TIME, METHODS & COSTS

GOREWEAR offers Standard delivery and Express delivery. Orders above certain value can be shipped free of charge with Standard delivery.   DELIVERY RULES & RESTRICTIONS: Both Standard and Express delivery orders placed before 11.00 am, Monday to Friday, will be dispatched the same day. Delivery times to your country are shown in the below table. Orders placed on Friday before 11:00 am... read more

DO YOU SHIP INTERNATIONALLY?

Currently we ship to Austria, Belgium, Switzerland, Denmark, Spain, Finland, France, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Sweden, United Kingdom and the United States. Please use the country selector to choose the correct site for your country. Please note that we do not ship to Channel Islands nor to Svalbard. read more

RULES & RESTRICTIONS

We are unable to cancel your order after checkout. We are unable to change the delivery address on orders after checkout. Payments will be charged when the merchandise is shipped. We reserve the right to cancel your order in case of stock discrepancies, wrong address or payment issues. Your order is shipped in one delivery only, products that did not get shipped have been ca... read more