Customer Service
SIZE GUIDES
Searching for the perfect fit? Please have a look here.
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WHAT FORMS OF PAYMENT DO YOU ACCEPT?
VALID PAYMENT METHODS
Austria – Mastercard, Visa
Belgium – Mastercard, Visa
Denmark – Mastercard, Visa
Finland – Mastercard, Visa
France – Mastercard, Visa
Germany – Mastercard, Visa, Klarna Pay Now
Ireland – Mastercard, Visa
Italy – Mastercard, Visa
Luxembourg – Mastercard, Visa
Netherlands – Mastercard, Visa
Norway – Mastercard, Visa
Portugal – Mastercard, Visa
Spain – Mastercard, ...
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HOW CAN I CHECK THE STATUS OF MY ORDER?
There are many ways to check the status of your order. Check the email account you used to place your order, and take a look at the order confirmation message you received. Click the link for `track my order'. If you created an account before or during the placement of your order, you may log into your account online on our home page and view your order history within `my account' sec...
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WHO DO I CONTACT IF I HAVE A COMPLAINT?
Gore’s policy is to address any complaints about GoreWear products as quickly as possible, to ensure you remain satisfied with our products and services.For purchases through retail outlets, submit your complaint to the retail outlet where you purchased the product. Please, wash the garment and take it to the retailer, with your receipt, to enable the retailer to process your complain...
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Returns
HOW DO I RETURN A PRODUCT?
Orders placed between 17 November through 31 December are returnable until 31 January.
Use our returns platform to return your items and receive your refund:
You will need your Order Number and the Email Address you used when placing the original order.
Go to our returns platform to start the return process (select your country in the below list)
The platform guides you through the...
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INFORMATION ABOUT RETURNS
Orders placed between 17 November through 31 December are returnable until 31 January.
We want you to be completely satisfied with your purchase, but if something isn’t right, let us know and we will refund your purchase price.
You may return unworn and unwashed merchandise with original tags intact within thirty (30) days of original purchase date and we will refund your fu...
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Shipping
DELIVERY TIME, METHODS & COSTS
Your order will be processed immediately upon receipt, processing of your order can take 1-2 working days. Orders received before 15:00 are usually handed over to carrier for delivery on the same working day. Orders are shipped on business days only. The shipping time is dependent on the country of delivery, please see below the overview of our shipping times. Please take into accou...
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DO YOU SHIP INTERNATIONALLY?
Currently we ship to Austria, Belgium, Switzerland, Denmark, Spain, Finland, France, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Sweden, United Kingdom and the United States. Please use the country selector to choose the correct site for your country.
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RULES & RESTRICTIONS
Orders are shipped on business days only, Monday-Friday.
Credit Cards will be charged when the merchandise is shipped.
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