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Customer Service

SIZE GUIDES

Searching for the perfect fit? Please have a look here. read more

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

VALID PAYMENT METHODS Austria – Mastercard, Visa Belgium – Mastercard, Visa Denmark – Mastercard, Visa Finland – Mastercard, Visa France – Mastercard, Visa Germany – Mastercard, Visa, Klarna Pay Now Ireland – Mastercard, Visa Italy – Mastercard, Visa Luxembourg – Mastercard, Visa Netherlands – Mastercard, Visa Norway – Mastercard, Visa Portugal – Mastercard, Visa Spain – Mastercard, ... read more

HOW CAN I CHECK THE STATUS OF MY ORDER?

There are many ways to check the status of your order. Check the email account you used to place your order, and take a look at the order confirmation message you received. Click the link for `track my order'. If you created an account before or during the placement of your order, you may log into your account online on our home page and view your order history within `my account' sec... read more

WHO DO I CONTACT IF I HAVE A COMPLAINT?

Gore’s policy is to address any complaints about GoreWear products as quickly as possible, to ensure you remain satisfied with our products and services.For purchases through retail outlets, submit your complaint to the retail outlet where you purchased the product. Please, wash the garment and take it to the retailer, with your receipt, to enable the retailer to process your complain... read more

Returns

HOW DO I RETURN A PRODUCT?

Use our returns platform to return your items and receive your refund: You will need your Order Number and the Email Address you used when placing the original order. Go to our returns platform to start the return process (select your country in the below list) The platform guides you through the process of choosing the product(s) you wish to return and adding the details of why you ... read more

INFORMATION ABOUT RETURNS

We want you to be completely satisfied with your purchase, but if something isn’t right, let us know and we will refund your purchase price. You may return unworn and unwashed merchandise with original tags intact, with your original packing slip within thirty (30) days of original purchase date and we will refund your full purchase price. Refunds will be made in the form of a... read more

Shipping

DELIVERY TIME, METHODS & COSTS

Your order will be processed immediately upon receipt, processing of your order can take 1-2 working days. Orders received before 15:00 are usually handed over to carrier for delivery on the same working day. Orders are shipped on business days only. The shipping time is dependent on the country of delivery, please see below the overview of our shipping times. Please take into account... read more

DO YOU SHIP INTERNATIONALLY?

Currently we ship to Austria, Belgium, Switzerland, Denmark, Spain, Finland, France, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Sweden, United Kingdom and the United States. Please use the country selector to choose the correct site for your country. read more

RULES & RESTRICTIONS

Orders are shipped on business days only, Monday-Friday. Credit Cards will be charged when the merchandise is shipped. read more